Cornwall Branch Registered Charity No 1024808

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Although Covid-19 restrictions are being relaxed, we are still working under different procedures at RSPCA Cornwall Branch and the Venton Centre.

Please see below for information on the current situation, which will be reviewed and updated as soon as restrictions change.

COVID-19 AND RSPCA CORNWALL BRANCH

Throughout the Covid pandemic, it has been our priority to maintain sufficient staff at the Animal Centre to care for our animals.

The site at St Columb is currently closed to general public visitors, although we are now permitted to arrange visits by appointment only for adoption purposes.

Please do not come onto site with donations at this time.  If you have any items you wish to donate, please could you ‘phone or email first, as we have been inundated with items since lockdown lifted, and are short of storage space.  If you could please check beforehand, we can confirm whether we are able to accept your items.

Telephones and Contacting us

Our ‘phone lines are now open from 11.00am to 4.00pm every day except Wednesday, but whilst we are still working on reduced staffing, it would be appreciated if ‘phone calls could be kept for emergencies and urgent queries only please.

Please review our website for information and links which may assist with your query or other ways to contact us.

We endeavour to reply to emails within 24 hours of receipt, so please allow our staff time to respond.

For animal cruelty and neglect complaints, injured animals and wildlife, strays and welfare complaints, please contact the National RSPCA (who assign work to the Inspectors) on 0300 1234999 or visit www.rspca.org.uk  for more information.

Adoptions

If you are interested in adopting either a specific animal or a general enquiry, please complete an online form – See the “How to Adopt” page, and our staff will respond to you as soon as possible.

We are progressing new adoptions, but may not be as quick as the usual process, so please bear with us.

If you have submitted an online form, please be patient and we will call you when we are in a position to proceed. Please do not call us to follow up forms that you have submitted.

Unwanted animals

If you currently have an animal you can no longer care for, please submit details using the online form on our website HERE.

Details will be added to our waiting list. We will contact you when we are in a position to take the animal into our care. This depends on the number of animals already waiting to come into the Centre, as well as prioritising admissions from the RSPCA Inspectorate team. We are currently unable to deal with these enquiries by ‘phone, but by completing the form, your animal’s details will be logged straight to our system.

We are regularly reviewing Government guidance and plan to gradually return to our normal operations as lockdown rules ease.  Updates will be published here as changes permit.

Thank you for your support and understanding.