Covid-19 restrictions are having an impact on our operations at RSPCA Cornwall Branch and the Venton Centre.
Please see below for updates and information on the current situation.
This page will be reviewed and updated as soon as possible as restrictions change.
Due to the latest Lockdown restrictions and the need to ensure that we are able to maintain sufficient staff at the Animal Centre to care for our animals, the following is now in place at the centre:
The site at St Columb is currently closed to general public visitors. Please do not come onto site with donations at this time. From Monday 29 March, we can permit visitors by appointment only, for adoptions etc.
Couriers and postal services, if our main gate is open, please come into the site as normal.
We are in the process of contacting all our current volunteers to ask you to remain away from the site until you are asked to return to your role.
Telephones and Contacting us
Our ‘phone lines are now open from 11.00am to 4.00pm every day except Wednesday, but whilst we are still working on reduced staffing, it would be appreciated if ‘phone calls could be kept for emergencies and urgent queries only please.
Please review our website for information and links which may assist you or other ways to contact us.
We endeavour to reply to emails within 24 hours of receipt, so please allow our staff time to respond.
For animal cruelty and neglect complaints, injured unowned animals and strays and welfare complaints, please contact the National RSPCA (who assign work to the Inspectors) on 0300 1234999 or visit www.rspca.org.uk for more information.
If you are interested in adopting either a specific animal or a general enquiry, please complete an online form – See the “How to Adopt” page, and our staff will respond to you as soon as possible.
We are starting to progress new adoptions, but may not be as quick as the usual process, so please bear with us.
If you have submitted an online form, please be patient and we will call you when we are in a position to proceed. Please do not call us to follow up forms that you have submitted.
If you currently have an animal you can no longer care for, please submit details using the online form on our website HERE.
Details will be added to our waiting list. We will contact you when we are in a position to take the animal into our care. This depends on several factors including animals already waiting to come into the Centre, as well as prioritising admissions from the RSPCA Inspectorate team. We are currently unable to deal with these enquiries by ‘phone, but by completing the form, your animal’s details will be logged straight to our system.
We are regularly reviewing the latest Government guidance and plan to gradually return to our normal operations as lockdown rules ease. Updates will be published here as changes permit.
Thank you for your support and understanding.