We are often asked “How do I adopt an animal” so we have put together this guide to the process.
We do not allow public access to our Kennel area, so if you are looking to rehome a dog, we ask you to refer to the profiles of available dogs via our “Find a Pet” link. This is updated as regularly as possible.
You are welcome to visit our Cattery, but if you have a particular cat in mind it is helpful for you to make an appointment, as this will allow staff who are familiar with the cat to discuss them with you. Similarly, with birds and small animals (rabbits, guinea pigs etc), an appointment or ‘phone call ahead to let us know you are interested will ensure the correct staff are available to help with your queries.
Our staff thoroughly evaluate the needs of all animals in our care to do our utmost to match their requirements with prospective owners. It can sometimes be the case that the first person to enquire about an animal may not be chosen as the new owner, as we always prioritise the needs of the animal when selecting the most suitable home.
If you see a pet that you would like to adopt, the first step is to complete a “Perfect Match” form to give us information on the home and family environment you can offer. Forms are available from our Reception or you can download the forms in either Microsoft Word format or as a PDF. Please ensure you use the correct form for the type of animal.
When we receive your form, the information will be checked against the assessed needs of the animal you are interest in. One of our staff may ring you to discuss any specific points. If both parties agree that your home may be suitable, a meeting can be arranged to introduce you to the animal you have chosen. Some animals may require more than one appointment to meet you depending on their specific needs and temperament.
If you have a resident dog or one that visits your home regularly and are looking to adopt a dog, you will also need arrange a “dog meet” to take place at the Centre. Please note that we are unable to offer “meets” on Sundays or Public Holidays, but appointments are usually available between 11.00am and 4.00pm any other day (except Wednesdays). We request you to please bring the vaccination card for your current dog to this appointment.
After meeting with the animal and discussing anything else you need to know, we ask you to go home, think everything through and review all the information, then ring us the following day to confirm if you wish to proceed. We will then mark them as “reserved”.
We always ask that all family members meet the animal before the adoption proceeds, so you may need to arrange another visit to the Centre for this.
Once reserved, a member of our Home Visitor team will contact you to arrange to visit you. The Home Visitor’s role is to gather information on behalf of the Centre, but they do not make any decision about whether a home is suitable. After the visit, they send a report to the Centre Manager for review. We will ‘phone you within a week of receiving the report to advise you of the outcome.
If you live in rented accommodation, we also require written confirmation from your landlord that you are permitted to keep pets at home.
If everything is successful, we will contact you to arrange a date and time for you to pick up your new pet.
On collection, you will be asked to pay the relevant adoption fee (see below). We reserve the right to vary adoption fees, but you will be advised of any changes at point of initial enquiry to the Centre.
Proof of identity is required when collecting the animal.
Cats, rabbits and small animals need a secure carrier for transportation. If required you can buy strong cardboard pet carriers from us.
We have a pet shop at the Centre, where you can buy leads, collars, harnesses, bowls, cat litter and foods at competitive rates.
A few weeks after you have adopted your new pet, we will call you to ensure all is well. We are always available to offer advice and support.
We accept cash, debit and credit cards.
The adoption fee helps towards the cost of neutering, vaccinating, micro-chipping, worming, flea treatment and a health check prior to your new pet coming home with you. Dogs and cats also receive 1 month’s free insurance with Petplan which can be extended at your cost after this time.
It is now a legal requirement for dogs in the UK to be micro-chipped. All cats and dogs re-homed from the Centre are chipped and information will be provided to you when you collect them. It is important that should your contact details change in future, you notify the chip provider to ensure they have your current address and telephone numbers.
If you are about to go away on holiday, please do not consider choosing a new pet until you return.
If your previous pet has recently passed away, please think carefully about whether this is the right time for you to adopt. Everyone copes with their emotions differently and taking on a new animal quickly may work for some people. However, it may be better to allow yourself some grieving time before you look for another pet.
If your last dog or cat was elderly, you might not remember how much hard work and training a puppy or kitten requires. Older pets still have much love and companionship to give to their new owners and may be more suitable for you.